14 DAY MONEY-BACK GUARANTEECollection: Custom Pendants and Chains FAQ
Custom Pendants and Chains FAQ:
1. What materials are available for custom pendants and chains?
- We offer a variety of high-quality materials for custom pendants and chains, including sterling silver, gold (10k, 14k, 18k), and platinum.
2. Can I request a specific design for my custom pendant?
- Absolutely! We specialize in bringing your unique vision to life. Simply share your design ideas with us, and our expert team will work closely with you to create a custom pendant that reflects your style and personality.
3. How long does the custom pendant and chain creation process take?
- The creation process typically takes between 3-5 weeks from the time of order placement to delivery. This timeframe allows us to ensure meticulous attention to detail in crafting your personalized piece.
4. Do you offer consultations for custom pendant and chain orders?
- Yes, we provide personalized consultations to discuss your design preferences, material options, and any other specific requirements you may have. Please reach out to schedule a consultation with one of our experienced representatives.
5. What is the deposit required for custom pendant and chain orders?
- We require a deposit equivalent to 70% of the total cost of your custom pendant and chain order to initiate the design and production process. The remaining 30% is due upon finalization of the design and before shipment or pickup.
6. Can I request modifications to the design after placing my order?
- We understand that preferences may evolve during the design process. While minor modifications can often be accommodated, significant changes may impact the production timeline and incur additional costs. Please discuss any desired modifications with our team as early as possible.
7. Do you offer shipping for custom pendant and chain orders?
- Yes, we provide shipping services for clients outside the Atlanta area. Your custom pendant and chain will be carefully packaged and shipped to your designated address upon completion.
8. Can local clients in the Atlanta area opt for pickup instead of shipping?
- Yes, local clients can choose the "Local Pickup" option during checkout. This will register your order as an appointment for pickup at our store, where you can also discuss the details of your piece further if desired.
9. How will I know the status of my custom pendant and chain order during production?
- We provide weekly updates on the status of your order, keeping you informed of progress every step of the way. Additionally, our team is always available to answer any questions or address concerns you may have.
10. What happens if I'm not satisfied with the final design of my custom pendant or chain?
- Your satisfaction is our top priority. If you're not completely satisfied with the final design, please let us know, and we'll work with you to make any necessary adjustments until you're delighted with the result.
11. Do you offer warranties or guarantees on custom pendant and chain orders?
- Yes, we stand behind the quality of our craftsmanship. Our custom pendant and chain orders come with a warranty against manufacturing defects. Please contact us if you encounter any issues with your piece.
12. What payment methods do you accept for custom pendant and chain orders?
- We accept various payment methods, including credit/debit cards and bank transfers. Please note that full payment is required before shipment or pickup of your custom pendant and chain order.
If you have any further questions or require assistance, please don't hesitate to contact us. We're here to make your custom pendant and chain experience seamless and enjoyable!
1. What materials are available for custom pendants and chains?
- We offer a variety of high-quality materials for custom pendants and chains, including sterling silver, gold (10k, 14k, 18k), and platinum.
2. Can I request a specific design for my custom pendant?
- Absolutely! We specialize in bringing your unique vision to life. Simply share your design ideas with us, and our expert team will work closely with you to create a custom pendant that reflects your style and personality.
3. How long does the custom pendant and chain creation process take?
- The creation process typically takes between 3-5 weeks from the time of order placement to delivery. This timeframe allows us to ensure meticulous attention to detail in crafting your personalized piece.
4. Do you offer consultations for custom pendant and chain orders?
- Yes, we provide personalized consultations to discuss your design preferences, material options, and any other specific requirements you may have. Please reach out to schedule a consultation with one of our experienced representatives.
5. What is the deposit required for custom pendant and chain orders?
- We require a deposit equivalent to 70% of the total cost of your custom pendant and chain order to initiate the design and production process. The remaining 30% is due upon finalization of the design and before shipment or pickup.
6. Can I request modifications to the design after placing my order?
- We understand that preferences may evolve during the design process. While minor modifications can often be accommodated, significant changes may impact the production timeline and incur additional costs. Please discuss any desired modifications with our team as early as possible.
7. Do you offer shipping for custom pendant and chain orders?
- Yes, we provide shipping services for clients outside the Atlanta area. Your custom pendant and chain will be carefully packaged and shipped to your designated address upon completion.
8. Can local clients in the Atlanta area opt for pickup instead of shipping?
- Yes, local clients can choose the "Local Pickup" option during checkout. This will register your order as an appointment for pickup at our store, where you can also discuss the details of your piece further if desired.
9. How will I know the status of my custom pendant and chain order during production?
- We provide weekly updates on the status of your order, keeping you informed of progress every step of the way. Additionally, our team is always available to answer any questions or address concerns you may have.
10. What happens if I'm not satisfied with the final design of my custom pendant or chain?
- Your satisfaction is our top priority. If you're not completely satisfied with the final design, please let us know, and we'll work with you to make any necessary adjustments until you're delighted with the result.
11. Do you offer warranties or guarantees on custom pendant and chain orders?
- Yes, we stand behind the quality of our craftsmanship. Our custom pendant and chain orders come with a warranty against manufacturing defects. Please contact us if you encounter any issues with your piece.
12. What payment methods do you accept for custom pendant and chain orders?
- We accept various payment methods, including credit/debit cards and bank transfers. Please note that full payment is required before shipment or pickup of your custom pendant and chain order.
If you have any further questions or require assistance, please don't hesitate to contact us. We're here to make your custom pendant and chain experience seamless and enjoyable!